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Council Bluffs Water Works

safe drinking water is our business

Saturday, September 26, 2020 2:18 PM
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Welcome!

Welcome to the official website for Council Bluffs Water Works. Click on the links to the left for information about our Organization.

Our Mission

The Council Bluffs Water Works is committed to providing the best possible service while supplying adequate quantities of high quality tap water to meet all the domestic, industrial and fire protection needs of our customers and community.

****COVID-19****

The finished drinking water provided to our customer's tap is safe. Our water treatment process utilizes multiple steps and barriers to ensure the safety of our drinking water, including coagulation, settling, filtration and disinfection. These processes are proven to be effective against pathogenic organism. The EPA recommends Americans continue to use and drink tap water as usual. The World Health Organization has stated the "presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low".

The Council Bluffs Water Works has implemented a stage response to COVID-19 for our employees including safe hygiene, sanitation and social distancing. While the Water Works office is now open to the public, we continue to take care of all our customer's needs through our drive-thru window or over the phone by calling 712.328.1006.

To insure continuity of operations we have increased our inventory of mission critical supplies.

Most importantly the Council Bluffs Water Works will respond to any challenges to continue water service to our customer's as this national emergency unfolds.

****Water Shutoff Notice****

On March 17, 2020 the Council Bluffs Water Works temporarily suspended water service disconnection procedures with respect to non-payment of customer's bills due to the emerging coronavirus pandemic. Now that our community has begun to reopen for business, the Council Bluffs Water Works will resume water service disconnections for non-payment of water/sewer bills. The anticipated date for resuming service termination for non-payment is July, 14 2020. It is important to call our Customer Service Department at (712) 328-1006 to discuss available payment options with a customer service representative, such as short/long term payment arrangements or connecting you with other assistance resources.

****CURRENT WATER OUTAGES****

Currently, there are no outages at this time.

****Attention Customers - Water Quality Report****

We are once again proud to present our annual water quality report covering all testing performed between January 1 and December 31, 2019. Over the years, we have dedicated ourselves to producing drinking water that meets all state and federal standards. We are committed to delivering the best-quality drinking water possible. Please remember that we are always available should you ever have any questions or concerns about your water. Thank you for allowing us to continue providing you and your family with high-quality drinking water. Please click on the following link to view the report: 2020 Water Quality Report.

****LEAD IN DRINKING WATER INFORMATION GUIDE****

Please click on the following link for information on 2019 Lead & Copper Report: Lead in Drinking Water,Click here for: Local Test Results.

Please click on the following link for information on 2018 Lead & Copper Report: Lead in Drinking Water,Click here for: Local Test Results

****Water Outages****

There are two types of water outages: scheduled and emergency. Scheduled outages include outages required for maintenance, repair, or alteration of the system. Emergency outages include water main breaks or system damage.

In the case of a scheduled outage every attempt will be made to notify all affected customers. Typically, crews will go door-to-door the day prior to the scheduled outage. If there is no answer a door hanger will be left.

Main Breaks

If a main break occurs in your neighborhood, our crews work quickly to make the repair and restore water service. Due to the urgency of such situations, our crews make the repair process their top priority. Occasionally, this means water service may be interrupted for periods of time without prior notification.

When the Water Comes Back On

There may be air in your water service piping when the water is turned back on. It is a good idea to run water from a faucet that does not have an aerator screen immediately following a water outage. Bathtubs and hosed bibs are good candidates. Open faucets slowly to allow the air to escape. Air will make a spurting or hissing sounds as it escapes through the faucet. Once the water is flowing, allow the faucet to run for a minute or two. The water may be cloudy at first due to air or particles that dislodged as the pipes filled with water. This should clear fairly quickly. If water is cloudy throughout the house and it does not clear after allowing the water to run for several minutes, contact the Council Bluffs Water Works at 712.328.1006 for assistance.

If kitchen or bathroom faucets do not perform normally following a water outage it may be necessary to remove the aerator screen. Typically, the aerator can simply be unscrewed from the faucet. Inspect the screen for small particles and rinse away any you find. Reinstall the aerator and test the performance of the faucet again. If you experience difficulties such as low pressure thoughout the house following a water outage call Council Bluffs Water Works at 712.328.1006 for assistance.