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Use this form, start service, if you will be a new customer of the Council Bluffs Water Works or if you are a current customer wanting to establish an additional service in your name.
Use the transfer service form if you currently have an account in your name with the Council Bluffs Water Works and want to stop service at your present address and start service at another address served by us.
To complete the start service form, you will need the following information:
- The date you want service to begin.
- Your service address, including apartment, lot, or unit number.
- If you will be renting, your landlord’s name.
Secure Sockets Layer (SSL) encryption technology will be used to protect the information you provide to us.
Your application for service must be received by the Council Bluffs Water Works, at least one working day before the date that you want service to begin in your name. Working days are Monday through Friday, except holidays. Applications received after 4 p. m. will be considered as being received on the next working day. Service will remain in your name until we receive notice to stop your service.
A security deposit is required for customers. The deposits are based on the following meter sizes:
5/8 to 3/4 inch $100.00
1 inch $150.00
1 1/2 inch $250.00
2 inch $450.00
Customer service will contact you about payment. Deposits will be applied to your account after four (4) years of timely payments or applied to your final bill when water service is terminated
By submitting an application to start utility service, you are agreeing to pay for all utility bills rendered for service provided while the account is in your name. The account will remain in your name until we receive notice to stop your service.